About Microsoft Dynamics CRM

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is our customer relationship management (CRM)
business solution that enables companies to market smarter, sell effectively
and productively, and care everywhere. We provide social insights, business 
intelligence, and productivity with One Microsoft solutions. And we deliver 
Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid 
combination.

What is CRM? Customer relationship management—often called CRM, CRM
system, or CRM software—is a business solution that helps companies improve
marketing, sales, and service engagement with their customers to drive 
organisational efficiency, while helping to improve customer experience.

What can CRM do for my organisation? CRM can help reduce costs and 
increase profitability by organising and automating business processes that
nurture customer relationships and satisfaction across all interactions-
marketing, sales, and customer service. CRM solutions can deliver return on
investment (ROI) through marketing automation, customer service, and sales 
force automation.

          We also offer mobile CRM apps and platforms that enable you to
manage your customer relationships on your mobile devices, along with tools
that integrate data and reporting from social media directly into your 
CRM application.